GloveBox Wiped Out 3,453 Headache Payment Calls. The Service Team Is Loving Life

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The Challenge

For decades, the agency was burdened by endless payment calls and walk-ins, creating frustration for staff and customers alike. Agents lost hours each week handling routine billing requests instead of focusing on valuable service or sales work. This led to wasted time, missed opportunities, and unhappy clients who often called multiple times just to resolve one issue.

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The Solution

The agency moved away from cash payments and retrained clients to pay carriers directly, with GloveBox integration streamlining the process. By enabling self-service and automating billing access, they greatly reduced unnecessary calls. This shift gave agents the freedom to focus on higher-value work like endorsements, renewals, and client relationships.

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The Results

The change delivered immediate relief for agents, cutting down on payment calls and boosting efficiency across the board. Customers now resolve billing on their first call, leading to faster service and higher satisfaction. With less time wasted and more respect earned through their branded app, the agency has strengthened its reputation as a modern, client-focused leader.

"Less headaches, less bullshit calls! GloveBox took the pain off our staff and gave us back our time”

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Craig Willoughby

Owner at Willoughby Insurance

GloveBox Gives You Everything You Need To Deliver A Better Customer Experience

(Included in all plans)

PolicyAssist ™

Native forms that pre-fill your clients data for easy policy servicing.

Certificate Management

You and your clients will love how easy it will be to get them their certificates.

Embedded Marketplace

Your clients can quote more lines of business inside of your client portal

Real-Time ROI Tracking

Track your agency's ROI in real-time with our built-in analytics dashboard.

Payment Hosting

Have a payment system you want to leverage? Host it inside GloveBox!

Automated Client Invites

Accelerate app adoption with our built-in automated client invite campaigns.

More included features that will cut your overhead
and grow your profitability significantly:
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The Top Independent Insurance Agencies Are Already Using GloveBox To Reduce Services Costs & Generate New Referrals

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“My agency is over $25M in premium, and each of my CSRs can handle 2X the amount of premium that you typically see in a manual style agency, and I relate that directly to GloveBox.”

Grant Weber
TruSummit Insurance

You're Seconds Away From Delivering A Superior Customer Experience While Becoming 10x More Efficient & Profitable:

Schedule a demo call with our team and start inviting your customers immediately

  • Built-in rollout to accelerate customer adoption
  • Included 1-on-1 training for your entire team
  • Immediately reduce service costs by 20%+
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“I have had GloveBox for a year now and have grown my agency because of this option that my clients can use. They LOVE having an app for their phone that holds all of their insurance policies…no matter what carrier they have. I plan on growing my client base with GloveBox! — Denise Laine, Laine Insurance