Questions Like These Are Normal
Let’s Talk Through Them Together
We’ve helped hundreds of agencies navigate these same conversations. Here’s how to move forward with clarity and confidence.
"Will GloveBox replace my CSRs? Will I still have a job?"
Not at all. GloveBox is built to make your job better, not make it disappear.
Our goal is to support CSRs by taking repetitive, time-wasting tasks off your plate. Things like resending ID cards, answering billing questions, or handling simple policy changes eat up hours every week. That time should be spent on the work that actually matters, like helping clients, reviewing renewals, and solving real problems.
Agencies that use GloveBox are not replacing CSRs. They are keeping their staff happier, more efficient, and more focused. Your role becomes more strategic and valued, not more vulnerable.
"Will this be another tool that adds more work for me??"
No, it is actually designed to remove work, not pile it on.
Most “new tools” create more logins, more windows, and more tasks. GloveBox does the opposite. It consolidates common service functions, eliminates password resets, and connects directly to your existing workflows. You stop chasing documents or answering the same questions over and over.
You will feel the difference in your day because GloveBox was designed to reduce clutter, not create it. The result is fewer distractions, fewer process gaps, and more time to focus on the things that grow the agency.
"Why would clients use GloveBox if they can just call me?"
They can still call you, but many won’t need to anymore. That is actually a good thing.
Clients expect self-service options in every part of their lives. From online banking to ordering food, people want to get things done quickly without picking up the phone. Insurance is no different.
GloveBox lets clients get what they need on their own time. When they do call you, it is for something that matters. That means fewer interruptions and more time for real conversations.
"My best clients want to call me. This won’t change that."
You are absolutely right. Clients who want to call you still will.
What GloveBox does is reduce the number of calls that do not need to happen. When someone calls to ask for an ID card or check their billing date, that is time you could spend helping someone with a real issue or opportunity.
This is not about removing your personal touch. It is about preserving it for the moments that count.
"If we are all about personal touch, won’t this make us seem impersonal?"
Offering options is not impersonal. It is thoughtful.
GloveBox gives clients a choice in how they interact with your agency. Some will always prefer the phone. Others want fast access online. Meeting both needs is what real personal service looks like today.
Think about how people use their banks. They appreciate online access for convenience but still value speaking with someone when needed. GloveBox allows you to offer both.
"How does GloveBox actually save time for our team?"
The time savings are real because the interruptions go away.
GloveBox handles the small, repeatable tasks that eat up hours every week. Clients can download their own documents, check billing, and request help without needing to call or email. Your inbox gets lighter and your to-do list shrinks.
This gives your team more room to focus on the work that matters most. Instead of putting out fires, you can do more proactive service and strategic follow-ups that make a difference.
"What happens when a client still needs help? Do they get stuck in the app?"
No. GloveBox makes it easier for them to get help when they need it.
It is not a closed system. If a request goes beyond self-service, the client is directed to your service inbox, your team, or the carrier, depending on the situation. There are no dead ends and no chatbots sending clients in circles.
You remain in control of the service experience, but now with fewer steps and faster results.
"Our current portal didn’t work, no one used it. What makes GloveBox different?"
The difference is that GloveBox was built for clients, not just for agencies.
Most portals are clunky, hard to use, and require passwords that clients forget. They sit unused because they are not designed with real users in mind. GloveBox is different.
It works the way clients expect. No logins. Mobile friendly. Embedded in your communications. Branded to your agency. When it is easy to use, clients actually use it.
"We’ve tried tech before and it just fizzled out. Why would this be different?"
Because GloveBox is not just a product. It is a process.
We work with you from the start to make sure adoption happens. That includes branding, rollout strategy, training, and usage data. You are not left to figure it out on your own.
Agencies that follow our plan see clear results. They reduce service volume, increase retention, and actually get value from the technology. This is not a repeat of what failed in the past. This is what works.
"Why should we make this move now? Can’t we just wait a bit?"
You can wait, but it will only make things harder later.
Every day your team spends on manual service is a day lost to higher-value work. Every month you delay is another month clients are not getting the experience they expect.
You do not need to overhaul your entire process all at once. But starting now helps you gain control, create efficiency, and build a better foundation for growth.
"What if this confuses our clients, or makes it harder for them?"
That’s a common concern, but GloveBox was built to feel easy from the very first tap. There are no passwords, no portals to remember, and no apps they’re forced to download. Clients just click a link and get instant access to what they need. It feels familiar because it works like the tools they already use every day.
We also help you roll it out in a way that makes adoption simple and natural. Your messaging stays on-brand, and we provide templates and guidance to make sure clients understand how and why to use it. Most agencies are surprised by how quickly clients take to it once it’s live.
"What if it won’t work with our AMS or current team workflows?"
GloveBox is designed to work alongside your existing systems, not around them. It integrates with AMS360, Applied Epic, HawkSoft, and others, so you don’t need to change how you manage your book of business. Information flows cleanly and securely without the need for manual re-entry or duplicate effort.
We also help you configure the workflows so they match how your team already operates. From service routing to document access, everything connects behind the scenes, so your team stays efficient, and your clients stay supported. There’s no extra tech burden — just a better experience all around.