Switched from CSR24. Now 1 in 3 Clients Use GloveBox & 200+ Pay Bills Monthly, No Calls.
About Gaudette Insurance
18,000+ Clients
Independent P/C agency with personal and commercial lines. Over $55M in written premium.
99 Years In Business
Recognized by the Independent Insurance Agents of America as a “Best Practices” agency.
22 Full Time CSRs
22 CSRs and additional support staff manage the agency book of business.
The Challenge
The agency was using CSR24, but adoption was extremely low. Fewer than 10% of the 400 clients onboarded actually used it.
Onboarding new clients was a manual, time-consuming process that created bottlenecks for CSRs, often requiring multiple steps just to invite a single client.
This inefficiency pulled staff away from higher-value tasks and made it difficult to scale service capacity as the agency continued to grow rapidly.
The Solution
The agency replaced CSR24 with GloveBox to create a more scalable client experience.
With GloveBox’s automated, one-click client invite system, onboarding became nearly effortless, reducing CSR involvement and enabling clients to self-serve with ease.
The platform’s intuitive design encouraged adoption, while GloveBox’s team provided hands-on support during rollout, driving strong early momentum.
The Results
Within six months, GloveBox achieved over 33% client adoption, representing more than 3,500 clients onboarded—up from just 40 active users on CSR24.
The agency now processes over 200 client bill payments per month through the app, significantly reducing inbound service calls and freeing up CSR bandwidth.
This shift allowed CSRs to focus on risk advisory and renewals rather than transactional tasks, driving both operational efficiency and ROI.
"With CSR24, you needed a roadmap. With GloveBox, it’s just a single click and you’re done."
Christopher Miskavitch
VP of Operations Gaudette Insurance
GloveBox Gives You Everything You Need To Deliver A Better Customer Experience
and grow your profitability significantly:
The Top Independent Insurance Agencies Are Already Using GloveBox To Reduce Services Costs & Generate New Referrals
“My agency is over $25M in premium, and each of my CSRs can handle 2X the amount of premium that you typically see in a manual style agency, and I relate that directly to GloveBox.”
Grant Weber
TruSummit Insurance
You're Seconds Away From Delivering A Superior Customer Experience While Becoming 10x More Efficient & Profitable:
Schedule a demo call with our team and start inviting your customers immediately
- Built-in rollout to accelerate customer adoption
- Included 1-on-1 training for your entire team
- Immediately reduce service costs by 20%+
“I have had GloveBox for a year now and have grown my agency because of this option that my clients can use. They LOVE having an app for their phone that holds all of their insurance policies…no matter what carrier they have. I plan on growing my client base with GloveBox! — Denise Laine, Laine Insurance