NCM Insurance Generated 200+ Referrals & Cut Service Expenses By 30% In 6 Months
About NCM Insurance
Niche Agency w/ 10k+ Clients
NCM Insurance is located inside the National Corvette Museum. They only insure classic cars.
80% Client Adoption Rate
By incorporating GloveBox into their workflows, they’ve seen an 80% download rate with clients.
200+ Referrals In 6 Months
Their clients have used the GloveBox app to refer 200+ new customers in 6 months.
The Challenge
NCM Insurance Agency, a high-volume provider of collector vehicle insurance, struggled with outdated technology that couldn’t keep up with their growing client base. Managing tens of thousands of customers with antiquated systems made it difficult to handle service requests efficiently, leading to increased workload and operational inefficiencies.
The Solution
By implementing GloveBox’s client portal and mobile app, NCM Insurance modernized its service infrastructure, modernizing their antiquated technology. The platform streamlined quote requests, client referrals, and policy management, providing self-service options that significantly reduced the strain on their team.
The Results
Within 6 months, NCM Insurance saw over 40,000 customer interactions through the GloveBox app, achieving a 50% adoption rate (now 80%). The platform has been instrumental in reducing service workload, and they anticipate a 30% decrease in service volume. With real-time analytics and automation, GloveBox has transformed their efficiency, making client management faster and more scalable than ever.
"This year alone, we’ve had over 40,000 customer interactions through the GloveBox app. With their new analytics tool and client portal, it has been a game changer for us."
Adam Boca
NCM Insurance
What's Included With GloveBox
Agency iOS & Android Apps
Make it simple for your customers to handle the unprofitable, basic, manual work that slows your agency down.
"ClientHub" For Desktop
A comprehensive browser client portal that you can host on your agency website.
PolicyAssist ™
Mobile and web service forms on that pre-fill your customers data and information when requesting an endorsement.
Direct Carrier Connections
Active Policy Monitoring offers your clients direct carrier connectivity which makes self-service easy.
GloveBox Is Trusted By 600+ Agencies
Reduce Your Service Expenses & Increase Your Agency Profitability Today
The key to increasing your agency profitability is to help clients handle their own basic service needs, and it’s only made possible with GloveBox.